Dispatcher’s quick thinking and training help safely deliver baby before paramedics arrive.
Heroic Dispatcher Aids in Early Morning Birth
In a remarkable display of composure and professionalism, Macomb County Sheriff’s Office (MCSO) Dispatcher Cidnee Schramm helped guide the emergency delivery of a baby over the phone on December 29, 2024. The call came into the MCSO Dispatch Center at approximately 5:42 a.m. from a Clinton Township resident whose wife was in active labor.
The caller reported that his wife’s water had broken, and contractions were just one minute apart. Dispatcher Schramm, drawing on her training, calmly instructed the father-to-be on how to assist with the delivery and stimulate the baby’s breathing after birth. She remained on the line until the Clinton Township Fire Department arrived to take over care.
Dispatcher’s Composure Praised by Sheriff
“We are incredibly proud of the composed and professional manner in which Dispatcher Schramm handled this call,” said Macomb County Sheriff Anthony Wickersham. “Dispatchers like Cidnee prepare diligently for instances like this, and we are thankful for this positive outcome.”
The Sheriff’s Office confirmed that both the mother and the baby are healthy and doing well.
Behind the Scenes at the MCSO Dispatch Center
The MCSO Dispatch Center, housed in the COMTEC building, serves as a critical communication hub for police, fire, and EMS services across multiple jurisdictions in Macomb County. Dispatchers like Schramm are highly trained to manage high-stress emergencies, ensuring swift coordination of resources and guidance for those in need.
The Dispatch Center handles emergency and non-emergency calls for the following areas:
- Villages and Cities: Armada, Mount Clemens, New Haven, Sterling Heights
- Townships: Armada, Bruce, Clinton, Harrison, Lenox, Macomb, Ray, Richmond, Washington
The Impact of Dedicated Dispatchers
This incident highlights the critical role dispatchers play in emergency response. Often the first point of contact, dispatchers provide life-saving instructions while coordinating resources to ensure the safety and well-being of the public.
“Stories like this remind us how essential dispatchers are in our emergency response system,” Sheriff Wickersham added. “Their work often goes unseen, but their impact is profound.”
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